By Insight Editor / 18 Mar 2020 / Topics: Modern workplace Cloud Procurement
Technology today plays a critical role in business — from delivering the products and solutions you provide, to supporting the people you employ. We created the 2020 Insight Technology Report: IT Trends for Midmarket and Small Business to understand how companies in the commercial space are managing technology today — and where their IT strategies are headed.
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Technology today plays a critical role in business — from delivering the products and solutions you provide, to supporting the people you employ. We created the 2020 Insight Technology Report: IT Trends for Midmarket and Small Business to understand how companies in the commercial space are managing technology today — and where their IT strategies are headed.
When it comes to IT vendor relationships, commercial businesses are saying it’s complicated.
41% of midmarket and small businesses depend on 6 to 10 vendors for IT support. Yet, 4 in 10 IT professionals insist vendors don’t understand the needs of small businesses. 43% are frustrated that vendors cater to larger enterprises.
But the most common concern over vendor relationships is security. 50% of IT leaders have a difficult time entrusting aspects of data protection to a third party.
95% of businesses have either implemented or have plans to begin a digital transformation initiative within the next 12 months. Commercial businesses are embracing digital transformation to drive a variety of business outcomes. But the top three areas IT leaders expect to see the greatest impact are:
Small and midmarket businesses must provide consumer-like technology experiences that enable and support:
55% say they’re technology experiences are matching consumer expectations very or extremely well.
Commercial businesses understand the value of cloud technology, but security concerns are holding them back.
56% of small and midmarket businesses feel confident that their process for procuring, maintaining and replacing technology is very or extremely optimized. But companies will admit there’s room for improvement.
89% of IT professionals agree an optimized IT supply chain frees them to focus on innovation projects that advance the business.
Download the full report at insight.com/2020ITReport
