The support you need to keep operations on track
Your company has high standards for uptime and internal services. We help you transform IT operations by supporting you with immediate expert assistance so your team is free to focus on business outcomes and growing revenue.
Warranty protection is your best backup plan.
Our warranty service programs guarantee you’ll be protected from unexpected, costly repairs when standard manufacturer warranties lapse or problems aren’t covered — ensuring a lasting return on all of your IT investments.
Insight’s services cover installation services, software support agreements, accidental damage, disaster recovery, advanced replacement and data center maintenance. We can help you with:
- Extended warranties
- Remote technical support
- Uptime Assurance
- Contracts and warranty management
Continue your coverage with extended warranties.
Prolong your product coverage when your standard manufacturer warranty expires. With extended warranties, you can prevent expensive repairs — and disruptive downtime — that can occur after your initial warranty ends. Plus, Insight consolidates and manages your plan with:
- One plan that covers everything
- Automatic registration
- A dedicated warranty team
- Financing and leasing options
Remote technical support that’s simplified
Datalink OneCall® support is a single source of expert resources to simplify your IT strategy. Let us assist you with multiple manufacturers and robust warranty coverage.
Our certified support staff is available to help you with immediate priorities or issues that aren’t mission-critical. Benefits include:
- Multivendor help from a single source
- 24/7 U.S.-based support
- Streamlined support with no triage
- Dedicated escalation channels
Get a helping hand with Uptime Assurance.
Take advantage of warranty, repair, support and replacement services for hardware — from the desktop to the data center, new to legacy products and on-site to remote services. We deliver with dedicated program management, a customizable Service Level Agreement (SLA) and warranty management.
View it all with Renewals & Warranty Manager.
Manage your maintenance contracts more intelligently, so they never expire. With our Renewals & Warranty Manager platform, you can oversee all of your technology investments after deployment.
Accelerate the renewals process, reduce costs and get enterprisewide visibility into your assets and maintenance contracts. With Renewals & Warranty Manager, you can:
- Get Smart Net Total Care™ integration & daily updates.
- Gain an easy-to-use platform with built-in analytics.
- Store warranty information for any vendor.
- Add custom labels to specific devices.
Make the most of your IT investments.
We understand the tension between simultaneously running and innovating your business. We don’t believe you should have to sacrifice one for the other. Our experts work with you to drive cost out of operations and fund innovations.
Take the next step and gain warranty services.
Managing warranties and service agreements can be time-consuming. Our support team is up to speed on all of our partners’ programs. From the simple to the complex, we can help.