Article Grow your business as a ‘smart aaS’ monitoring service provider with VMware vROps
By Insight UK / 20 Oct 2022
By Insight UK / 20 Oct 2022
As a managed service provider (MSP), monitoring your customers' networks is one of your company's core tasks. But monitoring in a hybrid, virtual, multi-cloud world with multiple tenants brings growing complexity. How do you keep a grip on your environment and your services? How do you control cloud spend, maximise efficiency, and accelerate agility for your own business and that of your customers?
In the old days of IT, MSPs had all the hardware and software on premises. This had advantages for monitoring your IT environment. For example, you could customise your environment entirely as you wished, giving you full control over configuration, upgrades, maintenance, and management.
But the adoption of the cloud, increased mobility and new ways of working have changed that world forever. The reality today is that IT resources are distributed. As an MSP, you have to deal with a mix of on-premises, cloud and edge infrastructure in hybrid, public and multi-cloud configurations.
Despite the higher complexity of today, your customers still expect premium-quality IT for their businesses, along with agility and flexibility. Still, they don’t expect to pay high costs and lean on you as their managed service provider to make that happen. And you? You help your customers the best you can. Because if you don't, they'll hop to one of your competitors in no time and you will never see them again.
At the same time, you must keep an eye on your own operational efficiency, where multi-tenant monitoring is a daily job. With distributed IT, a proliferation of monitoring tools and locations is lurking, gobbling up a disproportionate amount of your IT team's time and energy. This is increasingly counterproductive, both for your own business and for your customers.
For the right balance, you need a toolset that centralises all monitoring activities in one place, the cloud. More and more software solutions are now offered as-a-service. The advantages of cloud-managed services such as outsourced maintenance and management, cost savings, faster time-to-market and scalability are well known. VMware applies this model to monitoring and comes up with Monitoring as a Service (MaaS): a smart aaS solution to monitor and improve your IT environment 24/7 in the most efficient way.
Monitoring as a Service from VMware provides end-to-end monitoring of compute, storage, network, containers, databases, applications and more across multi-clouds from different vendors. Imagine a single source of truth for the entire stack in your customers' hybrid cloud environments, plus simplified systems management, and automated reporting. As an MSP, that gives you a number of advantages for a healthy and growing business in two key pillars: capacity management and customer retention.
Improving your efficiency of capacity management and planning means your business will perform more and better with the systems and hardware you already have. Improved planning is a health boost for your business. It avoids over-provisioning of hardware and software resources with substantial cost savings as a result. At the same time, the as-a-service model and the high degree of ML and AI driven automation save your IT staff valuable time; a welcome bonus in times of staff shortages.
On the other side of the scale, faster and more informed reporting contributes to improved customer experience. Customers want to know how their instances are performing and where they can save costs. With MaaS, you can provide targeted and real-time information on each customer’s cloud infrastructure and advise on possible improvements. That offers added value for your customers: higher performance, lower costs, faster go to market, all thanks to your insights. Why would they go somewhere if they get the service they are looking for from you and even more than that?
With Monitoring as a Service from VMware, you deliver business services that your customers expect from you as an MSP today. From your perspective, you have a solid, single platform and efficient tools to optimise your own operations with capacity management, while from your customers' perspective, you offer full insight to improve their performance management.
So, are you looking for smart ways to get better grip on your business operations? To quickly acquire new customers and build a healthy business for the future? Then you know now how to achieve this with Monitoring as a Service from VMware.
A central solution here is vRealize Operations, which has been renamed VMware Aria Operations (vROps) since VMware Explore 2022, as part of the VMware Aria suite. VMware Aria is VMware's unified management solution for cloud native applications and multi-cloud and offers a whole new perspective on multi-cloud management.
As a VMware Aggregator Partner, Insight is pleased to offer guidance on VMware Aria and Aria Operations together with a raft of other products and solutions as part of the VMware Cloud Provider Programme. VMware Aria Operations is available as an MSP Contract (VMware SaaS offerings for MSPs) with $0 commit contract for existing VCPP rental customers. Discounts ranging from 23%- 43% for $0 commit contract depending on VCPP Rental minimum commitment. VMware Aria Operations comes in three editions: Standard, Advanced and Enterprise as you can see in the table below.
Contact one of our cloud specialists for a talk.