Freshworks

Powerful tools for business-critical roles

Gain the ability to integrate the processes and operations that are the backbone of your business. Freshworks CRM software and tools are fast, easy to use and cost effective.

Sales and marketing

Equip your sales and marketing teams with advanced personalization and automation tools to make meaningful connections between customer data and improve the customer journey.

IT

Freshworks modernizes IT service and operations with tools that enable intuitive, helpful self-service and support for your employees.

Advanced integration

Freshworks Neo^® is an all-in-one solution to deploy and customize the full suite of Freshworks tools, so you can streamline processes and improve business management.

Increase support capacity without increasing costs.

Consumers want to choose how they engage brands — and they demand fast, personalized experiences.

Freshworks Freshdesk^® offers a single space to handle every customer issue. This comprehensive platform makes it simple to manage tickets, automate workflows and engage customers in real time while serving customers through messaging applications, SMS and social media.

Smarter conversations on any channel

Cultivating brand loyalty depends on your ability to respond quickly to customer questions or issues. Freshchat^® ensures you’re ready to respond any time with automated, self-service chatbots. Discover how Freshchat empowers your business to provide seamless, agent-led support across messaging, email, website, social and mobile apps.

Boost sales and productivity.

Freshsales^® and Freshmarketer^® make it possible to deliver consistent experiences by consolidating customer data into a single source of truth and creating unified customer profiles.

Help your teams understand and support multichannel customer journeys for abandoned carts, upsell and cross-sell, and boost conversation with simplified audience segmentation data based on behavior and past purchases.

Modern, intuitive IT management

Empower your IT team to deliver seamless services that support your employees and promote focus and productivity.

Freshworks modernizes your IT service operations with an intuitive, smart and integrated solution — Freshservice^®. Designed to solve employee issues, Freshservice increases automation to improve business availability and productivity.

Safeguard data without slowing business

If your teams handle sensitive information, providing a way to quickly and securely address their IT issues is critical to business continuity.

Freshservice enables IT staff to set up a help desk for each department, so your teams can quickly resolve issues while protecting sensitive data. It creates a one-stop shop for departments that require added security to access the help they need, when they need it.

Freshworks Neo Platform

Unifying tools and creating customizations can help organizations reduce costs and simplify processes. Freshworks Neo is a modern and unified architecture built for the cloud that lets you scale, unify and customize Freshworks solutions and products.

AI-driven analytics provide your business with intelligent, contextual business insights, and low-code capabilities help you build apps quickly.

Modern, intuitive software for business