Blog How Workplace Services Help Your Business Power Modern Work
By David Downs / 10 Jul 2023
By David Downs / 10 Jul 2023
Modern, cost-effective end-user support is easier to achieve than you might think — and it makes your workplace stronger while taking stress off your plate. Let’s explore the key components of modern end-user support that lowers costs, transforms support, drives operational excellence, and increases user satisfaction.
Employees have mobilized, and business is no longer confined to a fixed office space. We’re living in the era of the hybrid workforce with employees working from home, the coffee shop, or on the go. This work-from-anywhere environment requires a new approach to IT support.
Regardless of where end users work, they need access to intuitive IT support — but many organizations are still struggling to meet this need. Here are some of the most common challenges we see:
Many organizations are taking advantage of modern workplace services to streamline and manage end-user environments, deliver support to transform IT processes, and empower employee productivity. From common help desk issues to device replacement, solutions like Insight Modern Workplace Services integrate with your organization to fill the gaps — meeting end-user needs, simplifying internal processes, and enabling IT to refocus on strategic priorities. You can expect benefits such as:
At Insight, three critical support elements come together to drive drastic improvements in our clients’ environments:
Service Desk capabilities that lower costs for better end-user support with a focus on self-service
Insight Tech Hub that offers direct access to Level 2 (L2) technicians via scheduled virtual or in-person appointments
Digital Employee Experience (DEX) services that proactively monitor and resolve issues impacting the digital employee experience
Here’s a breakdown of each component:
In this video, Insight experts break down the components of a digital-first workplace, what today's end users expect — and how to get started on the right foot.
Whether your workforce is remote, in-office, or hybrid — you stand to gain a host of benefits with modern workplace services. At Insight, we’re seeing clients across every industry lower the cost of support for employees while providing an experience that meets modern-day expectations.