Client story Best Practices for an Employee Portal
By Insight Editor / 10 Nov 2017 / Topics: Customer experience
Facts at a glance
Client industry:
Large corporation
Challenge:
Diverged from its parent company with a perception that remaining employees had been "left behind," the client faced ineffective processes across fractured departments and systems and needed a way to unite and engage workers.
Solution:
- Customized employee portal
- Office 365
Results
- Easy content location from any device
- Significant uptake in usage
- Higher employee satisfaction and productivity
- Fewer support requests
Solution area:
Insight’s Digital Innovation solutions help clients incorporate emerging tech into their business operations to improve the customer experience.
Many large companies deal with internal effectiveness issues, whether due to a new product and brand direction, a merger, or internal systems that make consistent and centralized communication a challenge. Insight provides an approach that can get to the root of the issue and deliver an intranet solution customized to your needs.
Unifying siloed department sites
Our client had several challenges — the company had been diverged from its parent company with a perception that remaining employees had been "left behind." Beyond the emotional issues were some practical problems. The client had several ineffective processes that spanned now-fractured departments and systems.
The newly appointed chief executive officer had a vision to return to the legacy of the brand, but with a startup energy. Another business challenge was ensuring this vision wasn't only communicated to every employee, but that they were also empowered to contribute to it and help create it.
Key requirements for the new intranet experience included:
- The ability to search multiple sources of structured and unstructured information
- An on-brand revitalized look and feel
- A seamless experience incorporating social media techniques to create transparency
The goal was to move away from siloed department sites and folders into a unified, effortless work tool that allowed employees to be more effective while contributing to the brand.
A customized employee portal experience
Our vision was defined for the client, with the client. In order to create a world-class experience, we had to address the subject of change within the organization. Achieving an employee portal that's refreshing and modern and creates excitement within the company while also improving effectiveness was our number one priority.
Collaborating for success
Insight's team worked closely with the client's employees to gain a deeper understanding of some of the current issues, but also to act as a go-between for employees and executives in an effort to get them all on the same page. By working as part of the client team and being “on the ground,” we not only created a beautiful employee portal, but also ensured successful adoption.
Following an efficient design, we developed the solution in Office 365 using client-side development to take full advantage of the platform while ensuring future upgrade success. The entire solution was mobile-optimized, guaranteeing users could find curated content from any device.
Focusing on change management throughout the project enabled the client to enjoy a significant uptake in usage, measurably higher employee satisfaction and productivity, and fewer support requests.
