Client story The Provider's Choice: How a Leading Behavioral Health Organization Securely Deployed Mac Devices to Support Top Talent

However, as a traditional Microsoft shop, the IT team was highly specialized in the Windows ecosystem. They recognized that properly integrating Mac devices required a different, specialized skill set to navigate the platform’s unique complexities. Their initial solo attempts proved how difficult it would be. The System Administrator was tasked with the project and faced significant technical roadblocks integrating Mac devices with their existing security stack. He faced persistent errors with single sign-on, firewall conflicts with Microsoft Defender, and major concerns about ensuring FileVault encryption was properly enabled for HIPAA compliance. After spending countless hours reading documentation to solve problems, the organization knew it needed a partner with specialized expertise. 

A Partnership Focused on Empowerment 

The healthcare provider engaged Insight to rapidly configure Intune and Apple Business Manager for Mac. The engagement was far more than a simple setup—it was an immersive educational process. Insight’s engineer worked one-on-one with the System Administrator, transforming his approach to the new technology. 

Issues that had taken the internal team days of research were solved instantly. The engagement swiftly established a stable, secure framework by correctly configuring everything from third-party SSO to FileVault encryption and Defender policies. Crucially, the process was collaborative, with the Insight team explaining the "why" behind the configurations to ensure the organization could manage the environment independently going forward.

A Future-Ready, Scalable Foundation

Completed on time and on schedule, the engagement successfully transformed the organization’s ability to manage Apple devices. The primary goal of enabling zero-touch deployment—allowing secure, business-ready Macs to be shipped directly from Insight’s warehouse to end-users—was achieved.

The engagement resulted in a number of key benefits:

• Rapid Time-to-Value: What could have been months of frustrating trial-and-error was condensed into a highly efficient, expert-led engagement.
• Achieved Zero-Touch Deployment: The organization can now ship Mac devices directly to its providers and executives, fully provisioned and secured without IT intervention.
• Empowered IT Team: The educational approach gave the IT team the skills to manage the Mac environment independently, a level of expertise they say was made possible by working with the Insight team.
• Strengthened Security and Compliance: The new framework ensures all Mac devices are properly encrypted and configured with security controls that support HIPAA compliance requirements.
• Enabled Strategic Initiatives: The organization can confidently offer device choice to retain valuable providers and is fully prepared to support the company's continued growth.

Ultimately, the partnership with Insight has provided more than just a technical solution; it has delivered a scalable foundation to support their people, their security posture, and their future growth.

Apple, the Apple logo and Mac are trademarks of Apple Inc., registered in the U.S. and other countries.