Client story How Insight Helped This Enterprise Rapidly Adopt A Remote Workforce With Microsoft
By Insight Editor / 29 Dec 2020 / Topics: Devices Procurement
Facts at a glance
Client industry:
Recycling and waste disposal
Size of company:
44,900 employees
Challenge:
When the pandemic made it necessary to equip employees for remote work, a waste industry client needed 5,200 devices capable of replacing existing desktop devices deployed within a week.
Solution:
Partnership between Insight and Microsoft Surface teams enabled quick procurement and secure delivery of all necessary devices within days.
Results:
- Maintained employee productivity.
- Secured ideal pricing and warranty options.
- Provided ongoing service for Microsoft solutions.
Solution area:
Insight delivered solutions to simplify the process of procuring, maintaining and replacing the technology clients invest in to run their business.
When COVID-19 struck, it brought a host of challenges as employers scrambled to enable remote workers in accordance with new mandates. At Insight, a challenge is an opportunity — to meet a need with exceptional solutions, to deliver beyond expectations, and to help clients not only adapt to new demands, but to evolve.
At the start of the pandemic, when it was clear most employees would need to work from home, a long-term client came to us with a request to help outfit remote workers with Microsoft® Surface® devices to replace on-site desktops.
An evolving client partnership
Given our history with the client, this engagement was a natural fit. Having partnered with us to fill the gaps in its managed services contract with a competitor for more than 15 years, the client had recently moved away from managed services to owned equipment. As part of that decision, and based on the quality of our prior service delivery, the client contracted with Insight to support the installation and deployment of new network components across 444 sites.
Nearing the end of this network engagement, a pandemic struck. Impressed with our team’s on-time delivery, and needing availability, pricing and warranty options not offered by competing OEMs, the client’s senior director of digital business services reached out to Insight, requesting 5,200 Microsoft Surface devices within a week.
On-time delivery and ongoing support
While the client has traditionally chosen devices from another leading OEM, Microsoft® Surface® devices offered undeniable benefits for employees, and the partnership between Insight and Microsoft Surface teams offered device availability, support services, and turnaround times no other provider could deliver.
Enabling effortless Microsoft Surface deployment
Thanks to Insight’s deep partnership with Microsoft Surface, procurement and deployment of the necessary Microsoft Surface devices was a quick and seamless process. The client request was made on March 10, 2020, and Microsoft Surface devices were delivered to 30+ locations across Canada and the U.S. by March 17.
Client leadership was extremely satisfied with the service delivery provided through the Insight and Microsoft Surface partnership, noting that the way everything arrived, palletized and secure, with no damages, made deployment exceptionally easy for the client’s IT departments.
Now, the client’s employees are empowered with Microsoft Surface devices to stay connected and productive as they work remotely, and the client continues to reap the benefits of the committed partnership of Insight and Microsoft. In the months since the initial Microsoft Surface device procurement, the client has continued working with Insight to fulfill ongoing weekly orders of Microsoft Surface devices, to perform all necessary device kitting and lab services, as well as to administer and support additional Microsoft services.
A collaboration for continued success
Insight’s partnership with the Microsoft Surface team is the integral driver for success stories like this one. The efficiency, knowledge and client interfacing provided by Insight teams, combined with the organization, flexibility, and resourcefulness of our partners at Microsoft Surface, make it possible to exceed client expectations, even in the midst of a pandemic.
As partners for more than 25 years, Insight and Microsoft teams have worked together so closely and reliably for so long that we often operate on a first-name basis with many of our Microsoft partners. This makes fulfillment on behalf of our clients a comfortable, collaborative process, and helps us deliver competitive solutions at unbeatable rates to support our clients’ business needs and goals.
Insight has been and continues to be one of Microsoft’s leading global partners, offering outstanding expertise in delivering and deploying Microsoft hardware, software, and other solutions for clients across the globe. Insight’s specialized Microsoft Surface offerings, delivered in partnership with Microsoft Surface teams, are helping clients move quickly to equip and empower remote workers in response to the pandemic and other urgent business needs.
