Tech Journal Achieving Comprehensive Care With Telehealth Services and More

By  Samantha Ward / 15 Jun 2021  / Topics: Mobility Analytics

Telehealth coach on call with client. Telehealth services

Clinical providers are increasingly offering telehealth services to meet patients’ needs in today’s challenging environment. Explore how digital tools improve patient outcomes.

The past year has been challenging for healthcare providers. Healthcare organizations big and small, in both the private and public sectors, have had to adapt quickly to new workflows and standards of care for patients.

The ongoing COVID-19 pandemic continues to strain available resources and limit access for individuals. Supply shortages globally have also made it difficult to find the necessary equipment. Meanwhile, clinicians are still working tirelessly to provide preventive care, increased access, lower costs and more.

Telehealth has historically been a slow adoption, but due to the pandemic it became a must-have for many healthcare providers.

Enter digital tools like telehealth services mobile devices and modern IT infrastructure. These solutions have been marked on healthcare providers’ roadmaps for some time, but the latest challenges have accelerated adoption timelines for many.

Now, to find relief and prepare for the future, healthcare organizations and agencies alike are transforming their practices to include these innovative technologies.

Creating your own telehealth services

Telehealth has historically been a slow adoption. However, due to the pandemic, it’s became a must-have for many healthcare providers. Organizations from all points of the care continuum are using telehealth to improve patient outcomes while empowering clinical workflows. 

Adopting telehealth and the tools to support it will help:

  • Improve patient engagement and convenience.
  • Broaden patient access to care, especially in rural communities.
  • Accelerate early diagnoses and preventive care plan adoption.
  • Reduce COVID-19 exposure risk for at-risk populations and essential workers.

Telehealth is more than just a video call over a laptop or mobile device. HIPAA-compliant security measures, data center and cloud resources, scheduling systems and electronic health record integrations all play an important role.

Leveraging digital tools helps clinicians design a care plan that’s not only unique to the patient’s needs, but also easy to follow.

Managing a new solution can get complicated for overburdened IT staff and organizations with limited resources, but there are easy and secure ways to integrate telehealth. Leveraging the telehealth capabilities built into existing collaboration platforms, such as Microsoft Teams, is a simple way for organizations to offer virtual video appointments while maintaining regulatory compliance for HIPAA, HITECH, GDPR and more.

Meeting the need for devices

To slow the spread of COVID-19, healthcare organizations quickly transitioned entire teams to remote work, which meant provisioning new devices to support that shift. Meanwhile, patients, especially those at long-term care facilities, were suddenly isolated from the world. This led to a high demand for mobile devices that could connect patients to their providers and family members alike.

We believe mobility in healthcare is here to stay as it continues to accelerate the speed of care, expedite consultations and enable clinicians to see more patients daily.

These devices can help ease patient anxiety before surgery. They can also be used post-surgically or in long-term care facilities to connect patients with friends or family, which can improve the patient’s emotional state and potentially accelerate recovery. Applications can be enabled or developed that will educate and empower patients to manage their recovery plan and continue health maintenance after leaving the hospital. And deploying mobile devices can reduce readmissions.

At the end of the day, patients and clinicians have the same desire: improving patient outcomes to save lives.

Remote patient monitoring

While in-person visits are vital to supporting a patient’s health, the frequency of these appointments can be challenging, especially for those with chronic diseases like diabetes. That’s why clinicians are deploying remote patient monitoring, which uses a mix of hardware and software to record and analyze patient-provided data.

Patients can easily download an application where they can enter health information, like blood pressure, weight or food consumption, on a regular basis. That data is transmitted to the doctor for review and can be leveraged during a telehealth visit.

Leveraging remote patient monitoring helps clinicians design a care plan that’s not only unique to the patient’s needs, but also easy to follow, as the tools can send medication reminders and other helpful tips. Remote patient monitoring supports comprehensive care models that allow clinicians to better understand their patients, while improving patient engagement in the process. These tools have not only seen growth among private healthcare providers, but federal, state and local agencies have been turning to them too.

Revamping IT for the future of care

The healthcare industry has grown even more challenging in recent years. However, by adopting the latest technology solutions, organizations can embrace new care opportunities, create additional revenue streams and cut costs. More importantly, at the end of the day, procuring, deploying and managing the right tools can help healthcare companies support better patient outcomes both in-person and remote.

About the authors:

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Duane Pond

Former Healthcare Inside Sales Manager (2017–2022), Insight

Throughout his 20-year technology career, Duane has focused on understanding clients’ challenges to find the best solution. He’s dedicated to ensuring every solution contributes to an organization’s goals, helping them navigate today and prepare for the future.

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Samantha Ward

Commercial Partner Business Development Manager, Insight

Samantha helps healthcare organizations adopt solutions tailored to their unique needs. During her 10-year career at Insight, she’s provided extensive solution knowledge to ensure her clients’ technology needs are met.

With contributions from:

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Fred Ramirez

Federal Sales Director, Insight Public Sector