Balancing business needs with public health and safety is very top of mind for individuals and organizations. Insight Senior Vice President of Operations Megan Amdahl and Vice President of Digital Innovation Stan Lequin discuss Insight’s approach to planning a safe return for our teammates — and the unique perspective we bring as an existing hybrid workforce. This LinkedIn Live covers everything from the intelligent technology that Insight offers and implements, to strategies for thoughtfully bringing your workforce back to the office.
Audio transcript:LinkedIn Live: Creating a Safe Re-Entry to Public Spaces Published July 15, 2020 [Music] STAN All right, right on time, Hello and thanks for joining us today on LinkedIn Live, I'm Stan Lequin I'm the VP of digital innovation and I'm joined today by Megan Amdahi, who's our SVP of operations. So much like all of you, a lot of us are working through, you know, really how we ensure a safe return to places of business and not only for our teammates, but also for our clients and customers. And so, you know, Megan, I'll be sharing our experiences on how we've really, you know, helped our teammates feel good about, you know, returning back into the office, how we've engaged with our clients and partners around their plans, and really kind of sharing what we've seen as kind of best practices. You know, I represent the digital innovation team, as I said, and we have some incredible capabilities around just a variety of enabling and transformation technologies. But, you know, one of our superpowers is really around Internet of Things, or IoT. And so we built a platform that allows us to quickly integrate devices into a IoT type of use case. And so we had as the pandemic hit, we integrated thermal cameras, optical cameras, contact tracing, hand sanitation and a bunch of different IoT devices into our platform, which allowed us to engage with hundreds of clients around what their plans are, what they're doing for a technology perspective, what they're doing from a people and process perspective, and how we can help them on the technology side. But we've definitely learned a lot of lessons through those conversations. And what was really evident to us is some of the things that we're doing at Insight, I'm really excited for Megan to share this 'cause she drives a lot of this. We really see this as best in class. I'm really proud of Megan and her team, our HR legal teams and really our entire organization how we responded to an unprecedented time, you know, based on our business, which Megan will get into, there was really no sort of stop and pause. As things hit, we had a really dynamically respond. And so with that, you know, Megan it'd be great, maybe tell us a little bit about your role and maybe some of the early day planning around the virus and get things kicked off. MEGAN Hey, good morning thank you, Stan, happy to be joining you today. So you're right. For my team, we had really a hybrid situation occurring, which is as the pandemic hit, we had to look at our teams and determine, first what our biggest decision was, are we an essential business? Because we do have as part of my organization, integration and distribution centers. And at those facilities, we are really working to enable getting the technology out to our clients. And as we examined it, as the pandemic was hitting what we do for our clients is often you know, incredibly mission critical. But it was also at that time, what we were doing for our clients was starting to provide them the technology that they needed to lead us through the pandemic. So we were seeing our health care companies coming to us for new needs. For instance, we had them coming in and saying we, you know, need overnight thousands of devices so we can set up mobile testing facilities, we had them coming to us and saying, we have serious situation for our patients are in isolation and we need to get them iPads so that they can communicate with their family and their loved ones. We had schools coming to us saying we have so many children that we are trying to support from learning from home, and they don't have the technology at their house to be able to do that. So we were very rapidly responding to those situations. And at the same time, we were having to determine, are we gonna be able to keep our facilities up and running? Because it was really state by state, that shelter in place started to happen and you know, coming out with, are you in essential business? And so our first thing was really determining we were an essential business. Throughout all of this though, we've been very focused on how we keep our teammates and their families safe. And so I think we did you know, very early on, what's become very standard protocol, the physical distancing, the masks, we did facials, gloves, all of that for our teammates, deep cleaning, all of that type of protocol. But I also think we had a great opportunity where we started to partner with our digital innovation team and started implementing technologies that are really meaningful at this time. So we've adopted the thermal cameras within our facilities. So in a very noninvasive way, as our teammates start to come into the facilities where you know, taking their temperature, really being able to tell real time if there's a concern there. We've just been doing so much around looking at with you guys to say a big issue for us is contact tracing. So looking to implement those type of technologies as well. But, Stan, I guess from your perspective, what are you hearing from the clients that they're most worried about? STAN Yeah, I think there's a couple things right So there's no playbook. And so, you know, being able to relay what we're doing is kind of best practice with our clients has been just super helpful. I think you guys have done amazing job aside reference then and taking the learnings we're getting back from our clients as well. And so through the I mean, it's been hundreds of calls with our clients around what they're doing from a technology perspective. And you mentioned thermal cameras, right? So the ability to look at 30 people at a time as they enter a facility and then pick off is there any deviation and temperature, being able to map that back to the processes that get developed from an operations and HR perspective on how do we engage with someone that maybe has an elevated temperature? You know, what is that path? And how do we handle those alerting and escalations associated with that? You know, that's sort of the initial conversations we started to have, but then it progressed to, you know, what are we doing around asking questions prior to the teammate leaving their home, right? And how does that connect into detection of symptoms and, and then how do we sort to take that data back in a non-invasive way, as you had said, and give them recommendations of you know, please head into the office or we like to have you stay home today. And then, you know, how do we contact that team and have conversations around it? Social distancing, right? How do we use IoT devices, like optimal cameras to assure that we are maintaining social distancing? And when that's deviated, how do we alert on that and then have a conversation with folks that are deviation against the social distancing? Things that we set up? Contact tracing, as you mentioned, is a big one, right? And so that gets into you know, there's very specific laws around face detection and other areas. And so we have a tremendous partner ecosystem that we've worked with running solutions and integrating into our platform. And then how do we, you know, create an anonymous data to track pokes through and, you know, do we use mobile phones, do we use bracelets, do we use cards, you know, really working through all the scenarios. But I think one of the big things we've seen outside of the technology side is, you know, again, no playbook and really unprecedented and the way people think about it and how that's changed over, you know, really how it started through where we are today. You know, initially it was, for the next three months, for the next six months, now people are starting to, you know, think, are we gonna think about illness differently, right? And is this something we keep up forever? And then if we have a teammate who comes in, who is sick, after we move passes, do we, you know, have a conversation with them, you know, maybe work from home today, we've seen, I think high levels of productivity and work from home type of environment that we've been kind of forced to adopt. And so they're really just having conversations around their process procedures, you know, some of the unknowns they haven't thought about. I mean, that's, and then the enabling technology is it's really been majority of what we've engaged around. So it's been pretty interesting. You know, one of the things that one of our clients said to us was when you do planning around supply chain and logistics, you plan around region's going down, you know, plan around the whole world going down. And so, you know, you mentioned us being essential business and some of the incredible things that we've done to enable health care workers and grocery store and other businesses that are providing essential services. Can you talk a little bit about, you know, I'm sure the supply chain component of it and how we work with our partners and understanding what they were doing and how we controlled the supply chain component of it and and how our teammates participated. And, you know, percentage of the folks that came back to the office, can you walk us through that a little bit? MEGAN Yeah, I would say, one of the things that I think people have done that's been really important is we're all coming together as a community. So I have spent a lot of time with our partners understanding what they were doing from a best practice perspective. We also had a lot of client engagement a little bit moreso early on, again, because of what we're providing for our clients and the critical nature of it, they went very deep with us really quickly to say, we wanna understand how you're gonna stay open and operational from a business continuity perspective. And I think some of the things that Insight did in this way is important and and it can relate to companies as they come back to the office as well. So a few things that we did that I think people should have the mindset and be thinking about is, we looked across our facilities that needed to stay open during the pandemic. And we said, one of the things that we can do that's really important is we can pull the density of the teammates out. So if you don't actually physically need to be in the building to do your job, even if it's a little bit more efficient for you to do so, we pulled them out and we had them working remote. This was actually really impactful. What we found was that some of our teammates that caught the virus early on, we had actually done that, we'd remove them from the facility, they were working from home. And it just kept our teammates that are there at better able to physical distance and you know, just less exposure to people as they're getting their essential work done. So I think that was one thing that was really important. We shared that with our clients. We've shared that with our partners. But we also have split our facility. So for our larger facilities, we've actually physically split them into two, we've moved leadership to be present on each side of the building. We really have leaders that besides meeting in the parking lot to have physical distance meetings, don't see each other now throughout the days and what we believe that provides us is fortunately Insight hasn't had a situation where there's, you know, a broad outbreak within the facility. We've had a handful of teammates that have caught the virus across all of our facilities in North America. And we really believe and they believe that they caught it, you know, from other essential workers that they're living with at home. And so, we do think that the protocols that we put in place to allow the physical distancing, the masks, have proved really important. And I would say one thing that's different about Insight in our facilities than a lot of companies is, we're receiving product and it comes in, we receive it in daily, and then it quickly moved through our facility. So it is moving from one team to the next, you know, we can receive things then, immediately bring it into our labs and have our material handlers be putting it out for it to be staged for, you know, asset tag imaging, or even a complex server build, and then rapidly sent out that same day through our shipping department, you know, onto our FedEx. So I do think, you know, separating the facilities just because that is a lot of movement, we're very focused on keeping everyone safe, has been important. Some of the other things that we've implemented is we took the mindset early on that a case will happen. And so we implemented protocol upfront so that we could respond incredibly quickly when a case occurred. And so we'd already lined up the cleaning companies to come in that were gonna stand ready to do, you know, deep physical, deep cleanings on our behalf. We already had the communication pre-written to our teammates, obviously, we had to look at it and make some adjustments. But we also had the contact information. So you know, some of our facilities has 400 450 people in it. We already had all of their cell phones so we could rapidly send them the communication and inform them really, very much real time what was happening, how we were responding to it, how we were ensuring the safety for them and their loved ones. And I think all of that just makes an incredible difference because it may feel like they're being informed as quickly as possible. They through the communication and just you know, we took time to think what more will they want to know, what should we be providing in terms of information and clarity. And I think all of that has just led them to feel safe coming in, you know, some of the emails that I get that are... Or calls from teammates are the most important to me, is they feel the genuine care and thought that we're putting into every day into making sure we're giving them the safest place to work. And so, you know, we just continue the partnership with your team, as you guys develop new solutions, we are rapidly testing and implementing and providing you guys feedback. And it's a strong partnership and you know, just gives our teammates and their loved ones a lot of confidence. And unfortunately, we're hearing a lot about other companies that aren't doing these things. And that's impactful. And so I would say that, you know, when we have had cases happen, our return to work, the number of teammates are comfortable coming back when we say it's time, we're ready, our return to our grade has been very, very high. And I think it's because of, you know, they can just feel like the care and the thought that we're putting into it every day. STAN Yeah, I know..I mean, I definitely feel it in all the communications and how we engage and what I see from our team and the type of engagement. And so we got to participate on some of the cross functional team calls that you guys are leading. And can you talk a little bit about, really, you know, I don't know if we call it a task force. But what that cross functional team is, how often you meet, kind of what are best practices around communication, both as a team and planning and then and then how we push that communication out. MEGAN Yeah, absolutely; So one of the things that we realized early on was that we weren't having to just be focused on our teammate potentially not feeling well or being sick, but what if someone that they lived with or were in close contact with, came down with a virus or just thought they could have been in contact with somebody with a virus. And so we started taskforce where we meet every morning, early to go through and say, here's the status of teammates, you know, situations that they have at their home that we're monitoring. And what we do through that is we really figure out based on those teammates specific situation, how long should we have them stay remote? And we really decide when it'll be a safe time for them to return back. Through that we've continued to develop questionnaires that we have with the teammates, and definitely taking the mindset that collectively, all of us are smarter than any single one of us. And because this is such an unprecedented time, I truly believe that if we hadn't brought that team together, and if we didn't have the calls, daily, that we would not be in the situation that we're in where you know, our teammates are very safe, and we've been able to stay up and operational. So the team that we have coming together on it is my site leaders for the sites that need to stay open. We also have on HR personnel that supports those sites. And then we have an individual from our legal team. And we think that's really important too, because he does spend a fair amount of his time right now reading publications and recommendations from our health organizations, as well as state specific guidelines because as we know, a lot of this has been done city by city, state by state. There's travel restrictions now. And so the team that rolls up to me isn't, you know, just these integration and distribution teams, the operations team at Insight is actually quite broad. So in the middle of this, we're also trying to integrate a company that we acquired last year, and that does require travel, you know, teammates going on site to help with training, data migration and things like that. And so we're being very careful with how we implement travel with them. What additional safety protocols, what states specific rules regarding travel and quarantine time we need to be considerate of. So I really recommend that you know, if a company, as they look to reopen, having that cadence has been really meaningful for us STAN That's incredible I know we definitely feel that in other parts of the organization on you know, how you guys are communicating, how you're letting us know, how we should be engaging with our clients and and so definitely appreciate all the work of the team there. You know, one of the things that you mentioned was an essential business and our back to work percentage being so high, can... I definitely feel it in the stores that I take so much pride in and how we're supporting essential workers. Can you walk through a little bit about what that communication has been and you know, how we celebrate just the amazing things our teammates are doing? 'Cause I think it's so critical to have that understanding of purpose and how we're supporting those that are on the frontline. MEGAN Yeah and I do think it's really important, Stan, you know, I think especially Insights working in a hybrid environment. So you know, some companies have this situation where their entire workforce was able to go and work remote, and then others that are operating either fully still on site, but we're split. And so for our teammates that had to continue to go in to do their essential work, one of the things was from a leadership team, we felt it was really important to make sure that we were messaging more than ever the purpose behind the work that they're doing. And so, our sales organization has done a really great job of providing us feedback on a regular basis of things that they're hearing from our clients. And you know how impactful it was. And I could probably get choked up telling this story. But you know, we had teammates that really work the weekend worked extensive over time so that we could deploy for one of our healthcare companies, iPads, and we worked really closely with our services team so that we could train the nurses and staff very in real time on how to use the iPads and the teleconferencing technology that we loaded to it so that they could bring it in to patients that were in isolation to talk to their loved ones. And we heard about, you know, you guys got that to us, just in time, this person that was actually dying, was able to talk to a broad cross section of his family and his loved ones and have be able to say his last words. And if you know, we hadn't been able to deploy it, that source of that quickly, deploy it that quickly and train up the healthcare teams on it, that wouldn't have happened. And so we do take the time to really talk our teammates through just how important it is, the work that they're doing, and it makes a big difference. Because, you know, all of these teammates that continue to go out there and be essential workers, they were scared too, they're thinking about their family and their loved ones. And so we spend a lot of time hearing directly from them. I hold roundtables, you know, and they're different than they used to be people are calling in from across the facilities on their cell phones, but I'm wanting to hear, you know, from the teammates on the floor, what more could we do? What do you think, would be a better practice? And we evaluate it very quickly, and we implement, and we make the changes. So I would just say, you know, it's definitely a time where people need to understand just how significant their contributions are. One of the things that Insight did that the teammates really valued was, we had teammates write handwritten notes to our individuals working in our integration and distribution centers, and we scan them on to banners, and they hang in our facilities now. That one was really meaningful. We also did a GoFundMe, where, from employees working at Insight, we raised money so that we could send all of them a personal thank you note, and a gift card to a store that we thought they would all enjoy shopping from. So just saying and acknowledging like, we know you guys are out there on the frontlines for us and we absolutely value you and appreciate you has been really impactful. STAN That's incredible and it's hard to not feel an emotional connection to those types of stories and just such, you know, pride in being a part a small part of such an incredible organization and everything your team's doing. So thank you so much for sharing that Megan. You know, we have, I think we've done an incredible job of, and your team has been incredible and leveraging the technologies we're bringing to market with our clients. And, you know, we had to move really quickly around integrating these solutions into our connected platform. And so having all the components there was great and allowed us to quickly get thermal cameras, optical cameras, and other devices communicating and pulling the telemetry information or that really important data off of that and then turn it into our powerful workflows. We think the red alerts associated with that, you know, so I know we're using thermal cameras today. I know we're gonna be using optical cameras for initially people counting and then using machine learning models to do facemask detection and social distancing. So really appreciate the support as we you know, continue to roll that out to our clients as well as internally. I know one of the really important things for us, is contact tracing. Can you sort of speak through a little bit about kind of what that is today and I know you're gonna be piloting actually three different solutions that we're going to market with. So thank you so much for doing that. But can you talk a little bit about, you know, the teammates comfort level and the type of solutions they're deploying, how you been communicating those solutions out? How, you've been soliciting their feedback, and then maybe a little bit about how you think about contact tracing? MEGAN Yeah, so the thermal camera one was probably the easiest to roll out again, 'cause it's just so non-evasive. It's up on a wall and teammates walk by, and we're scanning them and we have a protocol that we worked on with HR and legal if we do get an elevated temperature, how we handle it, and I think that's, you know, a very smooth process. So that's been going well. The other thing that we implemented was a questionnaire that teammates download an app onto their phone, and they answer a series of questions. And those questions, you know, really get at kind of the health at their home, how they're feeling that day. So that if there's anything concerning there that we can have a communication with them before they come into the facilities for the day, and that's gone well, one of the things that's great is just the collaboration. So there's things that we have to consider. There's some, you know, language barriers that we've had to work through with your team. But we've been able to do that. And then the one that we're working to implement, which is really important to me and my team is that, you know, as I mentioned, we've had a handful of cases across our facilities in the US. And when that occurs, we really want to know, how close were they in contact to other employees? And the way that we've been doing that is via video camera surveillance footage, and it's very inefficient to do. It's incredibly time consuming. And obviously there are spots within our facility where we can't see that. And so we're really excited to implement this technology, because what it's gonna tell us is, you know, using bracelets, using apps that are downloaded for our teammates that were concerned about, that they could have been exposed to the virus, or they actually are diagnosed with the virus, who they've come into contact with, for how long, how sustained what was it? And that's just gonna be so meaningful, because again, very time consuming today for us to review that video footage When this happens, 'cause you're not looking at a single day obviously, you're looking weeks back in time to really assess, you know, if we have an issue that they were within six feet for a sustained period of time. So we're really excited to get that technology in place. And again, You know, most companies are not gonna have very much in terms of video surveillance at all. So without this, it would be a real blind spot for companies. And I think I mean, Stan, you could probably describe it a little bit better than me. But we're gonna try multiple different types of technologies so that we can test and learn and give you guys feedback for what type of technology works best in our environment. And I think the good thing that we're doing is, we're testing it in our largest facilities, as well as our smaller facilities that are open so that we can say, you know, the app seems to work best in our larger facilities than the bracelets do. And then there's price point differences too, right? And so, as we're looking at that and evaluated it with your team, it's like, what price point do we think is reasonable and knowing that, you know, some of these things can get broken, lost, teammates might not return to work and you've lost the technology device. And so we're working through all of that, because we don't see this as you know, something that's gonna be done here in a few months, we really do see this in some capacity as our new normal. And we just wanna make sure that we make a good short term and a long term plan for how we continue to keep our teammates safe and healthy as possible. STAN Yeah, I think, you know, the first thing I definitely wanna call out is the fact that we do that due diligence. From a video perspective, and so I'm sure everyone who's tuning in can imagine going through that much video to try to protect all of our teammates, right? So that's absolutely incredible. From a contact tracing perspective, I think there's a couple technical things that are important. The first one is face, you can do it with cameras, but that requires face, you know, facial recognition, and that becomes kind of tricky. You know, phones and apps on phones can be a little tricky too, because now you're installing something on someone's personal device, possibly and so that I think is tricky. You know, really what we're hearing the most of is a wearable, like you mentioned, bracelets, and then another one is cards. And all the solutions do the same thing, include the phone solutions is where they you know, they set you up as an ID. And so rather than being Magnum dollar stay on the court you might be 1245, I might be 9787 and keeps our ID securely into a database and then using Bluetooth technology, or near field tracks or movements, as relates to how close are we to the other devices, not our movements around us just a facility from a GPS perspective or anything like that, that type of tracking. It's really that contact tracing, when you get within six feet, those two devices communicate with each other. And there's a lot of things you can do there, right? So you can set an alarm to instantly sort of warn, you can pop a notification, you can vibrate a badge, those types of things and and all the solutions we're leveraging has the combination of those different sort of escalations, but the contact tracing component I think is really critical. And we've seen, as you mentioned, devices that are from, you know, a couple, you know, 10 bucks to, $100 and there's, you know, different use cases around battery life and recharging and, you know, so that factors into. I think another one is just the overall acceptance of it. And so I believe our plan is to do an opt in plan, is that okay, and... MEGAN Well, for the pilot, but what we are trying to do is once we determine that a technology is sound, we do go for full scale adoption. One of the things that you just mentioned, Stan, that I think is really important, especially for people you know, that are gonna be returning back to the office is if they're wearing a wearable that actually vibrates when they come into contact with someone too closely, that's huge. Because I know that our teammates in our facilities, it's something that we've had to continuously continuously focus on every day. And, you know, people as time goes on, you can start to get a little complacent. And so it's just so important. But as I see people coming back to work, that's six feet, six feet is far, you know. And so I think that shaking reminder or light going off, that could be really invaluable. You know, I was just at a park last night watching the kids play, and I was like, hey, everybody, let's back up a little bit, you know, and so I can definitely see that being an issue as people come back to work. So when I was talking with your team about which ones we wanted to pilot, the ones that vibrate or do the lights I thought was a huge, would be a huge help for us. STAN Yeah and maybe what might be helpful is..I and describe kind of what ideal would be for an organization. And I think we're doing a lot of these from a technology perspective. And so the first part is the questionnaire. And so it starts there. And so we were writing solutions that we rolled out from simple mobile application to chatbots that hook into, you know, CDC, World Health Organization, that type of thing. And dynamically update. Contact list is a huge component to everything that we're seeing and everything we're doing. And so in some of the chatbot scenarios that we're implementing, it's all voice based and so you can ask questions and so we wanna avoid that touch when the touch happens. A lot is to be done with UV to sanitize whatever that devices if touch is required, but really trying to move away from that. That moves into moving into a space and typically that is thermal imaging. Lowest common denominator there is doing the handheld contactless, obviously six feet becomes a challenge there. And we do have clients initially started that way, are outsourcing the health care organizations that are coming in and helping them with that component. What we're doing in our facility is we are using thermal imaging cameras that can do up to 30 people at a time, as they enter into a space. We're doing that in our large facilities in our small facilities, we're doing a kiosk approach. And so that's you walk up, and it gives you the red, green based on your temperature and then permits you and I think one of the, one of the really important things is to, you know, as Megan mentioned, you have those policies in place. They're very individual to an organization. And so, you know, having a workflow that allows you to handle the enforcement of that is really critical. And I think that's one of the big benefits to the application we have. It's not only a single pane of glass, and pulling everything together, but it's allowing you to handle that workflow and escalation associated with that. So after you enter the facility, you've done the questionnaire, we've done thermal imaging then it's really about from a prevention perspective, social distancing, do things like people counting to make sure we're not having too many people in one specific area. I'm sure a lot of our folks that are listening in today are going through office planning and percentage of people and how they have to change physical facilities. And so having that data of density and people counting of how many people in a specific area becomes really critical. Next, that moves up to social distancing, which can be done through a variety of different mechanisms. And so we've, you know, use smart devices that we put in an area that handles that component of it, we've used sensors that you know, set up an alert if it's been a social distancing is not being adhered to. And we also use, you know, optical cameras that can use machine learning models to say are you within six feet or opposite of that. As Megan said, anything you do to give that immediate sort of feedback, 'cause people kind of have to learn, you know, really kind of, you know, what six feet means and you don't think about it. And, so I know that's constantly, something are in the early days of us, all of us are working through coming around hand sanitation, and everything else. And we've changed a lot of habits over time through this, that has to happen on social distancing, as well. And so that kinda is the next area and then contact tracing is a big part of it. And then we're also doing a lot around hand sanitation. You know, leveraging those types of RFIDs or other badges that come in contact when you enter an area or using hand sanitizer at your exit areas. There's a lot we're doing with our partners as well. And so that becomes a big part of the prevention moving forward. And so, that's really kind of the ideal scenario we're seeing with with clients that are really forward thinking about this, is going through each one of those steps. And leveraging technologies, as well as some incredible people and processes that are built on how to leverage technology, how to respond when there's an issue and developing those protocols. MEGAN Yeah, I think one thing that as we were working with your team to adopt is the great thing about the thermal cameras versus how a lot of other companies might be doing it. You know, checking temperature by temperature is one, you don't have anyone that needs to get in that close of contact, which is, I think, really important. But you can do so many people at a time, as you're mentioning, you know, some of the cameras can handle up to 30 individuals at a time. And that's really important because you don't want as people come in for their shift or you know, people just tend to start their days at about the same time, you don't want everyone congregating to get temperatures checked or to complete an app at a kiosk or a form. So I just think you guys have done a really great job about thinking through the actual... As we implement the technology, will that really work based on how businesses perform? And and that's what I think is kind of a true differentiator. And so I think the the partnership that our two teams have, which is, you know, testing, learning, every now and again, we come across oh, I didn't think of that, you know, but we can adjust real time. And we just think a lot ahead for other, what our clients are gonna be needing, or for what our communities are gonna be needing. And so it's been really important, I think, and you guys are doing amazing work and excited to see what we continue to do together to keep our communities and our teammates safe. STAN Thanks Megan, really appreciate it And, you know, I think one other area that I didn't mention is, as we're showing alerts, we're not doing any facial recognition. We're not keeping any data that violates any regulations our legal teams, our clients have been pretty incredible in helping us shape that solution as well as your team and so really, it's just that the elevated temperature to the picture of the teammate as the elevated temperature. So we can then go sort of, you know, have a conversation around, you know, whatever that specific protocol is associated with that. So it's it's been, you know, in a small part, and we've just been appreciative of being a part of the journey we've gone through and what we can do to protect our teammates as well as our clients, as you mentioned, the unprecedented times. You know really wanna thank everyone who joined today and spend time with us, was excited to you know, walk through what we're doing. Hard to get too excited based on the subject matter that we've been talking about. But I was happy to share what we're seeing as some of the best practices that we're running into. As we kind of go through this journey together. You know, there's a link that'll get posted on the products we have and the solutions we sell. We've had just a tremendous opportunity to just engage a really incredible partner ecosystem that we've been integrated into our solutions, as well as we've become kind of experts at this added necessity based on the hundreds of conversations we've had, and the work we've done internally. And so we're happy to engage in any way possible to help you as you kind of work through your reentry plans. So thanks again really appreciate it. Megan can't thank you enough for for sharing and being part of the call today. MEGAN Yeah, absolutely, thank you, Stan Have a good day, everyone. STAN Thanks, bye [Music]
Senior Vice President, Client Experience and North America Chief Operating Officer, Insight
Megan leads Insight's North America operations, ensuring meaningful client experiences that accelerate transformation by leveraging the power of people and technology. She collaborates directly with over 8,000 technology partners to deliver world-class solutions for running a modern business.
Stan leads Insight’s team of 5,000 deep technical experts — engineers, architects and software developers — who create and deliver integrated solutions dedicated to helping organizations accelerate their digital journey. His team solves clients' greatest pain points spanning the modern workplace, modern infrastructure, modern applications, data and artificial intelligence, the intelligent edge and cybersecurity. Insight Solutions cover consulting and managed services designed to help clients first visualize and strategize how they will innovate — including the organizational change management side of digital transformation — then fully execute and manage a fully digital business over time.
