It’s this connection between devices, the cloud and data platforms that empowers modern organizations to collect, process and share business-critical data in real time, giving users the tools to make decisions and complete tasks with confidence.
Connected business outcomes
The modern proliferation of smart technology means there’s no shortage of relatively simple cameras, sensors and other readily available systems can now be combined to form a more complete picture of operations, customers and products. The challenge is in how to do so.
As of 2019, IoT investments were being driven by a broad range of goals, including improved security, efficiency, improved uptime and faster response to customer needs.
In 2020, the emergence of COVID-19 has driven new demands around public health and safety, with many organizations exploring ways to leverage smart devices, cameras and machine learning to enable a safe return to work.
But regardless of the outcome you’re looking to achieve, there are a few underlying technologies that can help to improve visibility and drive stronger decision-making.
Computer vision
- Cameras, sensors and machine learning combine to identify anomalies or state changes.
- Sample use cases include people counting, distance measuring, object detection for safety equipment or notification of activity in restricted areas.
Vibration and auditory detection
- Sensors measure for signs of mechanical wear and tear, laying the foundation for predictive maintenance.
- Sound triangulation provides data for incident alert and response.
Environmental telemetry
- Temperature and humidity sensors are used to monitor and adjust conditions with precision.
- Pressure and stress monitors provide data for predictive maintenance on equipment and infrastructure.
Programmable Logic Controller (PLC) data
- Rugged, adaptable controllers automate process control and deliver intelligent insights.
Scenario: The connected restaurant
It’s one thing to hear about all these devices and sensors sharing data, but how do all these complex elements come together to simplify things in the real world? Consider a restaurant manager who, in addition to guaranteeing product quality and food safety, now needs to ensure a healthy environment for staff and customers.
In compliance with food safety regulations, she has to maintain consistent documentation of food temperature conditions. But a simple mechanical or employee error can easily lead to spoilage, waste, fines or worse — all of which costs her restaurant unnecessary dollars. By leveraging data from connected sensors and cameras, it’s easy for her to take preventive measures, replacing the manual recording process with real-time temperature monitoring from arrival to storage. Sensors can trigger notifications if a freezer door is left open, while data from kitchen equipment can automatically trigger upcoming maintenance.
Outside the kitchen, cameras and occupancy sensors can help waitstaff serve guests more safely and efficiently. Object-detection models can be used to encourage social distancing or compliance with mask-wearing policies while keeping staff informed of demands at both the front and back of the house. Temperature sensors can improve confidence in guests by helping to flag for early symptoms while maintaining ideal dining conditions.
The more connected the business becomes, the safer, cleaner and more efficient it has the potential to be.
So, if these devices and solutions are readily available, and the potential benefits are so compelling, why doesn’t every restaurant, factory or hospital operate this way?
The answer comes back to connections. For many organizations, even when the devices and the data are in place, managing all of this information in a cohesive, actionable way is often challenging. Fortunately, there are a growing number of offerings on the market today which can help organizations begin to unify and aggregate data in meaningful ways. In part two of this series, I’ll provide an overview of these solutions, including what it takes to plan, deploy and manage each approach.
As you begin to think about integrating smart technology into your own organization, remember that even in our current landscape, the most important consideration is the end user. Start your path to a more connected business by considering what the user needs to know in order to make a better decision or to achieve a better outcome. And, equally important, how you can reach the right user, at the right time, with only the information they need.
When you can answer these questions, you’ll be ready to leverage the power of the IoT to rise above the world of smart devices to become a truly connected organization.