By Insight Editor / 14 Mar 2023 / Topics: Devices Modern workplace Procurement
This infographic illustrates how the range of Microsoft® protection plans offer comprehensive service and support for troubleshooting and repairs for Surface devices.
Accessibility note: The infographic is transcribed below the graphic.
Every Microsoft Surface product comes with a Limited Hardware Warranty that covers hardware defects and malfunctions for one year, plus 90 days of software support and access to Microsoft’s robust online support articles and community.
Discover four key ways Microsoft’s commercial protection plans help ensure your organization gets the maximum value from dollars spent on Surface devices.
Safeguard your device investment with plans that keep you from taking a loss due to device breakdown or damage:
Get your device back up and running with Microsoft services for repair and replace options that fit your busy schedule:
Retain more control over security with protection options that keep your data where it belongs — with you:
Keep your Surface ecosystem running smoothly with accessible, expert Surface support, plus Surface-specific content and tools:
Microsoft offers a wide range of protection plans for Surface laptops and 2-in-1s, enabling you to pick and choose the protection that works best for you.
| At a glance features and benefits | Microsoft Limited Hardware Warranty | Microsoft Extended Hardware Service | Microsoft Extended Hardware Service Plus | Microsoft Accidental Damage Protection | Microsoft Accidental Damage Protection Plus | Microsoft Complete for Business | Microsoft Complete for Business Plus |
|---|---|---|---|---|---|---|---|
| Features | |||||||
| Included with every Surface | ✓ | ||||||
| Sold Separately | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
| Duration: | 1 year | 1 year Up to 2, 3, or 4 years | Up to 2, 3, or 4 years | Up to 2, 3, or 4 years | Up to 2, 3, or 4 years | Up to 2, 3, or 4 years | Up to 2, 3, or 4 years |
| Availability | Starts on day of purchase | Within 45 days of Surface device purchase | Within 45 days of Surface device purchase | Within 45 days of Surface device purchase | Within 45 days of Surface device purchase | Within 45 days of Surface device purchase | Within 45 days of Surface device purchase |
| Benefits | |||||||
| Prepaid shipping | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Mechanical Breakdown | ✓ | ✓ | ✓ | ✓ | ✓ | ||
| Advanced Exchange | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Accidental Damage | ✓ | ✓ | ✓ | ✓ | |||
| Next Business Day Replacement | ✓ | ✓ | ✓ | ||||
| Drive (SSD) Retention | ✓ | ✓ | ✓ | ||||
| Software & hardware telephone support | 90 days of software + 1 year hardware telephone support | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
Discover reports, stories and industry trends to help you innovate for the future.
