Client story A Vision for Modern Construction and Manufacturing Services
In today’s manufacturing industry, productivity isn’t about shortcuts — it’s about creating the right conditions for schedules and plans to be completed on time. The integration of modern IT solutions that drive safety, quality and productivity is paramount to an organization’s success.
By Insight Editor / 21 Sep 2019 / Topics: Cloud
Solutions at a glance
Industry
Construction and manufacturing
Industry
33,000 employees
Challenge
The client needed to update its antiquated mailbox system and outdated desktop PCs.
Solution
- Microsoft 365 migration, design and configuration
- System Center Configuration Manager (SCCM) design, configuration and installation
- Application readiness migration assessments, remediation and upload
- Service desk support
Results
- 21,300 users migrated to Microsoft 365
- Supported workshop training & coaching
- Improved user experience
Being a leader in this industry means recognizing the unique challenges of modern construction and sustainably addressing them. Organizations that fail to meet these challenges are at a major disadvantage.
A focus on added value
A Fortune 500 company in the mechanical and electrical construction industry wanted to implement new technology capable of supporting a broad range of services for its commercial, industrial, utility and institutional customers. It also needed a new on-premises messaging solution to replace its 21,300 antiquated mailboxes. The company reached out to Insight for help.
In order to develop a tactical approach, we first needed to understand the client’s key objectives. Critical success factors included:
Enhanced security posture:
- Security encryption of both data at rest and in transit (Azure Information Protection)
- Client management and ownership of the encryption keys (Azure Key Vault)
Cost-effective pricing model:
- Value-added solutions pricing
- Microsoft End Customer Investment Fund (ECIF)
Compelling business value:
- Strategic thought leadership
- Value-added services
- Optional additional solutions
The Insight approach
After the kickoff meeting, where we reviewed the scope and project expectations, our team worked in conjunction with the client to set up deliverables. Our solution included:
- A three-year Enterprise Agreement with full-scale remediation and assessments
- A Cloud Envisioning Workshop with application migration
- Lotus Notes on-premises migration to Microsoft 365 through Azure
- Enterprise Mobility + Security (EMS) and System Center Configuration Manager (SCCM) design, configuration and installation
- Operations Management Suite (OMS) setup and configuration
- Microsoft Intune
- Advanced security (Azure Information Protection & Key Vault)
- Admin and end-user training over a comprehensive pilot
- Production deployment phase through Q3 2019
- Help desk support technicians for post-migration support
Future growth
Microsoft contributed $250K of partner funding toward Insight’s professional services as a vote of Insight partner confidence and valued client relationships. Together, Insight and Microsoft helped the construction company replace its antiquated mailboxes and implement modern solutions to support future initiatives. We provided:
- Both hardware and software product support
- 24/7 fault-management services support for selected segments of the client’s data center infrastructure
- Level-2 XaaS support of the client’s Modern Workplace services via SCCM residency support and remote engineering via on-demand services
The overall solutions strategy emphasized and leveraged our entire Connected Workforce process: Modern Desktop, Modern Management and Modern Applications. Next step transformation roadmap initiatives include asset disposition of the legacy services, deployment of Windows Defender Advanced Threat Protection security and the migration of legacy applications to a Microsoft-based platform.
Measuring success
The client continues to increase its footprint in market share. What started as 16,500 users during the very early stages of conversation is currently at 21,300. The client is organically expanding and growing via additional operating companies as we work through delivery and sales cycle processes year-over-year.
