Client story Bakery Retail Stores Upgrade to Cradlepoint Routers in 250 Locations

Facts at a glance

Client industry

Retail

Challenge

Strategically manage costs while preparing to open multiple data centers worldwide.

Solution

Comprehensive Storage as a Service for cost predictability and alignment of services to customer requirements

Insight provided:

• Consulting services
  • NetApp Storage as a Service

Outcomes:

• Cost predictability for confident planning and execution of expansion strategy
• Streamlined operations
• Enhanced customer focus to improve satisfaction
• Increased agility enabling quick adjustments to market demand
• Elimination of uncertainties associated with varying pricing structures across data centers

Download the client story

Preheating the transformation process

The baked goods retail company approached Insight and needed better security. Their legacy solution had traditional routers with no security layer, and they lacked a backup solution to their broadband connections.

They had multiple contracts with broadband providers, which caused a management headache trying to keep everything organized. The client knew they needed a more consistent strategy for managing these solutions across their 250 locations.

They also wanted to do some technology upgrades in the future, such as a back-of-house refresh, which would require a more stable and secure networking environment.

Baking a solution

The first step was an assessment. A proof of concept was formed and Cradlepoint routers were deployed to 29 store locations with activation through Insight. Routers were tested in those locations for six months before pushing the solution out to all 250 locations.

Insight ordered, set up and deployed the 5G routers to each location and tested the devices in labs to ensure they worked as soon as a customer entered the retail location. The client procured the necessary hardware and software from Insight for these updates.

Hot and ready results

Insight successfully distributed the 5G Cradlepoint routers across the 250 retail locations. The client now has a strategic IT partner to help them plan for future innovations and improvements. The client has one unified networking solution, making for simpler management — no more juggling multiple contracts with various broadband providers.

The client has been talking about expanding internationally. So the concern for the client isn’t having 250 locations — it’s knowing that their locations could expand to 450 in the near future. At that point, they need to be hands-off with their IT and able to outsource most of their IT footprint to free up their resources for business development.

“We could have easily sold a simple Cradlepoint device. But by expanding the solution further — by trying to solve the business problem and solution toward desired business outcomes — we made more of an impact. We made it way more than just a hardware sale,” said Insight Client Executive Greg Dubiel.

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