Client story eCommerce and Business Services Leader Modernizes Talent Experience
Seeking to enhance the talent experience from initial contact throughout the employee lifecycle, this client leaned on a long-standing partnership with Insight for HR transformation. The result was improved retention, as well as enhanced experiences for potential and current employees, alongside various other benefits.
By Insight Editor / 21 Apr 2023 12 Apr 2024 / Topics: Data center Consulting services Customer experience Analytics
Facts at a glance
Client industry:
Transportation, eCommerce and business services
Challenge:
Improve employee retention while enhancing candidate quality and reducing ghosting.
Solution:
Digital transformation through a personalized and engaging employee experience platform leveraging AI and ML
Insight provided:
- Master products and services integration
- AI to evaluate progress of candidates at acquisition milestones
- Managed Services for AI
- ML for increased effectiveness over time
- Help desk services
- Managed Services
- Consulting Services
Outcomes:
- Annual reduction in hourly employee turnover 19%
- Benefit Cost Ratio (BCR) 8.7
- Successfully managing through economic pressure with cost optimization & employee retention
- Holistic transformation from reactive to proactive outcome-based delivery
- Cost avoidance with reduced turnover $43M
- Improved candidate & employee experience
- Increased quality of talent acquisition
The vision: Strategic talent acquisition and retention transformation
For a company as large and widespread as this industry leader, hiring is a constant part of keeping the organization driving forward. In the past, the client tapped Insight for IT residency services to offload many day-to-day tech management tasks, as well as ongoing device management. Based on history and previous impact, the company trusted Insight to address emerging challenges in employee hiring and retention. The HR department aimed to achieve several goals, including improving candidate experience, reducing time to hire, increasing employee engagement and lifetime value, decreasing employee turnover and associated costs, and implementing a mobile-friendly digital solution for the hiring process. The eCommerce giant sought to revolutionize their current processes.
With more than 2M applicants but only 60K onboarded annually, the client needed to enhance the overall candidate experience to make it more engaging and informative, while also reducing attrition and associated talent acquisition costs.
Serving up a personalized, data-enriched experience to attract, onboard and retain talent
Insight collaborated directly with HR stakeholders to develop a transformative solution for the talent experience known as Strategic Talent Acquisition and Retention Transformation (START). The app solution, powered by AI and Machine Learning (ML) from ActionLogics, provides real-time sentiment analysis, behavioral science insights and direct communication to enhance the Digital Employee Experience (DEX).
The platform leverages game design theory and behavioral science principles to create a personalized and engaging user experience, setting it apart from traditional employee engagement solutions. By using data-driven insights and the latest research in behavioral psychology, the organization was able to make informed decisions, foster meaningful interactions and drive measurable results throughout the employee lifecycle.
This cutting-edge technology, classified by Gartner as workforce nudge technology, prioritizes adaptability and continuous learning to ensure relevance and engagement for each employee, leading to better outcomes, increased motivation and a more connected workforce. Insight is dedicated to helping organizations unlock the full potential of their talent by providing the necessary tools and insights to thrive in an ever-evolving business landscape.
The outcome: Improved employee retention, enhanced candidate quality and reduced ghosting
The client received a secure and agile business-managed solution that used state-of-the-art technology and advanced data science to support their evolving talent acquisition strategies. The solution fostered a workplace environment where employees not only excelled in their roles but thrived, experiencing personal growth and fulfillment. This environment empowered individuals to reach their full potential by leveraging their unique talents and perspectives to drive innovation and success. Employees felt valued, supported and motivated to continuously develop their skills, fostering a culture of excellence and collaboration. Candidates were able to connect and align with the company's culture, mission and vision, allowing them to envision a future within the organization. As a result, the organization flourished, achieving their goals while nurturing the well-being and satisfaction of the workforce.
The innovative platform transformed the candidate and employee experience, leading to a 19% reduction in turnover.
This reduction in turnover ultimately resulted in a talent acquisition cost avoidance of $43M annually. With this transformation, the company can continue to realize the ROI of the DEX.
