Client story Leading Appliance Repair Services Company Plans for Cloud Transformation Following Major Business Events
By Insight Editor / 5 Mar 2020 / Topics: Cloud Migration Workload Alignment
By Insight Editor / 5 Mar 2020 / Topics: Cloud Migration Workload Alignment
Facts at a glance
Client industry
Product repair services
Insight provided:
- Comprehensive discovery using SnapStart
- Workload and application evaluation
- Financial modeling for replatforming
- Detailed roadmap to migrate to AWS
Insight services:
- Workload Transformation Assessment
- Storage Assessment
- Architecture design
- Migration planning
- Migration Services
- Residency Services
- Managed Services
Outcomes:
Download the client story
- Better understanding of current state
- Complete IT asset and dependency maps of ~150 apps & 500 servers
- Risk-mitigated transition plans with minimal downtime
- Data center exit plans to deliver on corporate mandate
- Migration roadmap to all-AWS environment
- Partner to leverage for future services — Managed, Consulting, Residency and more
The client is the top appliance repair service in the country, with more than seven million repairs performed each year and thousands of professional technicians employed nationwide. For three decades, the client has provided home improvement, repair and maintenance, and cleaning services to help homeowners keep their residences in perfect condition.
Following a series of divestitures and bankruptcy filings from its former parent company, the client received a new executive mandate to vacate all four of their data centers. The initiative called for the client to migrate all applications to AWS® while ensuring business continuity.
As the largest and most profitable division, the client faced added pressure from its new ownership to revitalize their IT environment. The relative turbulence throughout the business had left their IT systems and processes in need of care, their applications and OS levels out of date, and their IT organization diminished in terms of headcount and knowledge. The new parent company wanted big changes. They expected transformation, agility and seamless project execution with minimal downtimes.
Insight was selected from a host of major consulting firms and service providers to help the client drive their transformation. There were hurdles to overcome from the start: an expired master service agreement, the need for a separate line of credit to support the data center exit and the need for partner funding to provide initial assessments.
The engagement is multiphased, involving dozens of Insight team members and all key stakeholders in the client organization.
Though the client has been through the proverbial ringer over the past several years, the future looks bright. Having completed a comprehensive discovery process and numerous assessments with our consultants, the client is more ready than ever to make the move out of their data centers and into a new AWS environment. This means not only delivering on their strategic mandates, but reenergizing a neglected IT organization. As the company looks to the future, they can look forward to more agility, speed, reliability and support from a trusted partner, Insight.
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