Glossary What is Agentic AI?
By / 2 Jan 2023 / Topics: Artificial Intelligence (AI) Generative AI
Agentic AI is an artificial intelligence model that can operate independently without requiring human user input for commands. Unlike early machine learning AI models, like a pre-programmed chatbot, agentic AI agents can “think” critically and perform complex, automated tasks within your organization.
“[Agentic AI] refers to AI systems and models that can act autonomously to achieve goals without the need for constant human guidance. The agentic AI system understands what the goal or vision of the user is and the context to the problem they are trying to solve.”1
Enver Cetin, AI expert at a global Experience Engineering firm
Agentic AI agents do not just answer basic text prompts like other AI models. The goal of these AI agents is to meet specific business objectives so that employees can focus on high-value work that requires a human mind. This opens doors for removing time-consuming, manual tasks for a variety of industries.
| Generative AI | Agentic AI | |
|---|---|---|
| Purpose | Creates content based on prompts | Takes autonomous actions to achieve specific goals |
| Capability | Limited to content creation and suggestion | Can execute complex workflows and make real-time decisions |
| Integration | Typically operates as a standalone system | Integrates with multiple systems and data sources |
| Adaptability | Responds to specific prompts | Adapts to changing conditions and learns from outcomes |
What does agentic AI mean for your organization?
The question “What is agentic AI?” will soon evolve into, “How can I adopt agentic AI into my organization?” With automation playing a large part in how AI models are adapting, agentic AI won’t simply answer your question on the latest market trends.
Instead, it also considers your organization’s goals, workflows, gaps, and hand delivers a sound business strategy for your review — which continually evolves based on new information. Agentic AI has many more use cases than strategic thinking, it can also:
- Proactively manage customer service lines.
- Streamline approvals and coordinate supply chains.
- Analyze inventory or sales patterns to better manage orders.
Agentic AI can address your most bottlenecked processes and efficiently complete them without the need for close human oversight. The ROI of this digital workforce can scale rapidly once these agents are integrated throughout your organization.
1Harvard Business Review. (2024). What Is Agentic AI, and How Will It Change Work?
