Solution brief Radius for Copilot
Key takeaways
- Solving the "Empty Chair" Problem: Insight focuses on moving beyond simple deployment to active optimization. Their goal is to eliminate underutilized ("empty chair") licenses by driving user adoption through prompt engineering training and targeted readiness plans.
- Three-Pillar Strategy: Successful Copilot integration is built on three specific workstreams: Data Security & Compliance (using tools like Microsoft Purview), Enablement & Adoption (workforce productivity), and Agent Development (creating custom low-code or pro-code AI agents for specific business use cases).
- The "Customer Zero" Advantage: Insight differentiates itself by using its own global workforce of 13,000+ employees as a testing ground. They achieved a 93% active use rate internally, allowing them to provide "in-the-trenches" expertise and a proven playbook to their clients.
Don’t just deploy Copilot. Optimize your investment.
Buying AI tools is easy; making them work for your business is where most leaders hit a wall. You’ve made the investment in Copilot licenses, but you’re likely facing a frustrating reality: your teams simply aren’t using them to their full potential. The result? “empty chair” licenses that drain your budget without delivering the promised productivity gains. To bridge the gap between deployment and true ROI, you need a focused strategy that tackles the three biggest hurdles to AI success: data security, user adoption, and agent development. Radius™ for Copilot is the engine, but Insight’s optimization services are the fuel
A comprehensive blueprint for Copilot success
There are three primary work streams to a successful Copilot adoption strategy:
Data, security, & compliance:
We establish the critical controls necessary to keep your proprietary data secure, ensuring safe AI interactions and enabling continuous monitoring.
Enablement & adoption:
We build targeted readiness plans and compelling content to empower your workforce, ensuring individuals and teams unlock maximum productivity and value from your Copilot investment.
Agents:
We design a comprehensive strategy spanning no-code, low-code, and pro-code agent development. By surfacing and prioritizing high-value use cases, we empower everyone, from everyday knowledge workers to pro developers, to drive real AI transformation.
Radius for Copilot is a flexible engagement designed to address one or all of these critical priorities. Our structured engagement methodology yields a concrete set of deliverables tailored to your business goals: a comprehensive data security strategy (leveraging tools like Microsoft Purview), an organized roadmap of enablement activities and content, a prioritized list of high-impact use cases, and a tangible Proof of Value (such as your first custom agent).
Our approach: The power of “Customer Zero”
What makes Insight different? We aren’t just reading from a manual; we’re sharing our own blueprint and the playbook that made it happen. We transformed our 13,000+ person global workforce using the exact same strategies we offer you. We’ve already analyzed the prompts, celebrated the wins, and navigated the security hurdles within our own organization. This “in-the-trenches” experience is why we can provide expert recommendations on day zero. We’ve applied these lessons to help world-class healthcare and financial organizations turn AI potential into real-world outcomes.
Speed and scale by the numbers
8 weeks to global scale
Insight successfully deployed a secure, enterprise-grade AI instance to 13,000+ employees worldwide in just two months.
Active use rate
Through internal enablement and office hours, Insight achieved near-total adoption, effectively eliminating the "empty chair" license problem.
Maintain momentum
Depending on the scope defined during Radius™, we’ll proceed with either a fixed-fee implementation project or a capacity-based Devshop® to build your solution. Both approaches are cost-optimized and focus on accelerating construction by leveraging both human and agents developers.
Full suite of services
Modern work
We enhance workplace productivity by integrating Copilot with Teams, Windows 365, and Azure Virtual Desktop.
Business applications
We bridge the gap between your workforce and your processes, leveraging Dynamics 365 and Power Platform to build custom AI workflows.
Data services
From migration to SharePoint Premium optimization, we make sure your data is organized and ready for AI to find it.
Managing agents
If a standard tool doesn’t fit, our Devshop can accelerate the creation of custom Copilot Agents to clear your backlog.
Why Insight?
Insight Enterprises is a leading Solutions Integrator that helps clients solve technology challenges by combining the right hardware, software, and services. As a Fortune 500 technology company, backed by 35+ years of expertise and a deep network of 6,000+ partners, we deliver secure, end-to-end IT solutions for organizations around the world.
By Insight Editor / 7 Feb 2026 / Topics: Artificial Intelligence (AI) , Microsoft 365 , Assessments and workshops , Microsoft 365 Copilot
