Migrating the large utilities organization from a Waterfall-defined model began in 2016. We started with a holistic health check to assess the organization's current agility and readiness. During that initial phase, our team of Agile specialists conducted a series of interviews with technical and business stakeholders and observed activities and team structures to understand the current situation.
Insight’s Digital Innovation team and the client collaborated to create an Agile boot camp with curated content and coaches to quickly onboard new teams to the Agile framework. The client also leveraged our partnership with Scrum.org to enroll hundreds of employees in Scrum certification courses.
Embracing the Agile framework
As a premier Scrum.org partner, we were able to provide the client with bulk seating credits for Scrum.org courses for its employees. We worked with the utilities company to tailor Agile courses to meet its unique business needs:
- Agile Leadership Training Program
- Agile Boot Camp
- User Story Workshop
- Scrum Refresher
- Product Owner Fundamentals
The client adopted Agile progressively, beginning with a few teams at a time. As Agile teams completed projects and shared their successes, they became internal advocates for the framework. That visibility helped maintain momentum and excitement among employees.
Insight supports ongoing advancement of the company’s internal knowledge base, which is helping the client meet its long-term goals to be 100% Agile with processes fully owned by its employees.
Fostering continuous improvement
The client established an Agility Services and Coaching (ASC) team to facilitate continued transformation. The company provided lunch and learns, delivered boot camps and launched an internal Community of Practice for product owners.
In tandem with the ASC team, we designed a coaching and mentoring program to identify and develop Scrum Masters within the organization. As part of that effort, the client established an Agile Coaching Guild as a think tank for best practices, process feedback, and improving the ability to tweak and hone in on coaching style and strategy.
The Agile program expanded to include technical agility coaching for practices such as pair programming, automation and continuous delivery. This catered to the ongoing expansion and maturity of development teams and the ability to support growing business.
Year after year, the company experienced significant uplift in Agile adoption. In 2016, 34 employees enrolled in the Professional Scrum training. One year later, the number of participants doubled.