Lenovo warranty and services
Discover Lenovo’s end-to-end services, available from Insight, which help you maximize the value of your device’s lifecycle.
Talk to a specialist
We solve your challenges with four service categories.
Empower your workforce
Deploy hardware, services, and software with ease to eliminate bottlenecks.
Trust in expertise
Lenovo is one of the leading global PC manufacturers in the world.
Scale with ease
Respond to new levels of demand with flexible cost-efficiency.
Reliable service
Lenovo servers have an excellent uptime rate among select x86 platforms.
Fast-track your vision of the future
From pocket devices to on-prem infrastructure and everything in between, Lenovo TruScale simplifies the procurement, deployment, and management of reliable IT innovation.
Lenovo warranty & services opens the door to growth
Don’t wait to prevent IT issues before they become a problem. With Premier Support Plus, your team can have faster issue resolution, protected investments, and more.
- Always-on support for hardware and software
- Unscripted solutions through phone, chat, or email
- Protection against spills and other accidents
- Next business day on-site and parts prioritization
- Data protection and increased privacy
- Extended battery warranty
What to expect with Lenovo service tiers
| Features | Standard Support | Premier Support | Premier Support Plus |
|---|---|---|---|
| Break/fix support for broken machines | x | ✓ | ✓ |
| Advanced technical support available 24/7 x 365 | x | ✓ | ✓ |
| Hardware and preloaded software support | x | ✓ | ✓ |
| Unscripted solutions | x | ✓ | ✓ |
| Next business day on-site labor & parts prioritization (select markets) | x | ✓ | ✓ |
| Sealed battery coverage for up to 3 years | x | x | ✓ |
| International Service Entitlement | x | x | ✓ |
| Accidental Damage Protection | x | x | ✓ |
| Keep Your Drive service | x | x | ✓ |
Get extended protection with Premier Support Plus
Accidental damage
protection
Protect your devices against accidental drops, spills, structural failures, electrical surges, and damage to the LCD screen with no additional costs.
Enhanced PC performance
& security
Diagnose and resolve performance and security issues fast to improve speed using the Lenovo Smart Performance application.
24/7
support
Access technicians who deliver comprehensive hardware and software support, and onsite or expedited repairs if needed.
Extended battery
protection
Get a one-time replacement for batteries that fail after the first year or don’t meet performance standards after two to three years of coverage.
Easy data
migration
Support a simple and fast data migration from your previous device to your new device — all done via an Internet connection.
