A full portfolio of solutions
When you purchase Lenovo hardware from Insight, you gain access to comprehensive support that keeps your devices — and your business — running smoothly.
Warranty and protection
Our flexible support options ensure your devices are secure and reliable.
Hardware services
You’ll benefit from our support team’s deep Lenovo expertise.
Software support
We’ll solve operating problems involving your network or applications.
Get support at every stage of the device lifecycle, from planning and deployment to support and asset recovery.
Insight and Lenovo help you streamline support and control your budget with advanced warranty services.
Affordable
Reduce unplanned operating and maintenance expenses.
Customizable
Choose service level and coverage windows that align to your device ecosystem’s lifecycle.
Fast
Onsite and mail-in repair options help you reduce downtime when it’s most important.
Global reach
Access convenient, consistent service levels globally that include in-region and local language support.
Lenovo support services
Get expert warranty and protection services across all Lenovo devices to maximize productivity, security and uptime.
8-to-5 service
Our service technicians are available for telephone and field support throughout the work week.
24/7 service
We’ll provide telephone support, plus on-site repairs within four hours of contact — all day, every day.
Unit replacement
Customer replaceable units (CRUs) eliminate the tedious work of replacing or fixing internal components.
Premier Support
The rapid growth of digital tools often stretches IT teams thin as maintenance and management tasks grow — leading to productivity losses for your end-users and IT department. Deliver seamless, reliable and repeatable IT support with advanced support options.
Choose from Premier Support or Premier Support Plus to access:
- 24/7/365 hardware and software support
- Spill and accident protection
- Data protection and privacy
- Phone, chat or email support options
- Next business day onsite and parts prioritization
- Extended battery warranty
Drive innovation — not maintenance.
The IT department is increasingly playing an innovative role in your business by helping you adopt new technologies that expand what’s possible. With Premier Support Plus, you’ll ensure IT can drive your business forward and focus on more strategic initiatives.
The premier difference
| Features | Standard support | Premier support | Premier support plus |
|---|---|---|---|
| Break/fix support for broken machines | x | ✓ | ✓ |
| Advanced technical support available 24/7/365 | x | ✓ | ✓ |
| Comprehensive hardware & preloaded software support | x | ✓ | ✓ |
| Unscripted solutions | x | ✓ | ✓ |
| Next business day on-site labor & parts prioritization (select markets) | x | ✓ | ✓ |
| Sealed battery coverage for up to 3 years | x | x | ✓ |
| International service entitlement | x | x | ✓ |
| Accidental damage protection | x | x | ✓ |
| Keep your storage drive | x | x | ✓ |
Extended protection with Premium Care Plus
Giving your teams support that enables them to power through the day is critical to meeting organizational goals. Lenovo Premium Care Plus gives your organization priority access to Lenovo support and:
Accidental damage protection
Protect your devices against accidental drops, spills, bumps, structural failures, electrical surges and damage to the LCD screen with no additional repair costs.
Enhanced PC performance and security
Diagnose and resolve performance and security issues fast to improve speed and increase security using the Lenovo Smart Performance application.
24/7 prioritized support
Access Lenovo technicians who are available 24/7 to deliver comprehensive hardware and software support. And, onsite or expedited repairs are available if the issue can’t be resolved remotely.
Extended battery protection
Get a one-time replacement for batteries that fail after the first year or don’t meet performance standards after two- to three-years of coverage.
Easy data migration
Support a simple, fast and seamless data migration from your previous device to your new device using the Lenovo Migration Assistant tool — all done via an internet connection.
Premium Care Plus in action
Smart lock services
Employees are rarely fixed to a single location — completing tasks anywhere, anytime to support the business. Keep your devices and data secure with Lenovo Smart Lock services. You’ll be able to remotely enforce security configurations and:
- Locate lost or stolen devices.
- estrict unauthorized access to your device and data.
- Wipe information on the laptop.
- Track device locations for recovery.
