Client story Case Study: Insight’s Apple Support Provides a Leg Up
Insight’s partnership contributed to a contract renewal between the DHS and a leading federal systems integrator. The winning factor was our extensive Apple professional services.
By Insight Editor / 30 Jan 2021 / Topics: Devices Hardware Modern workplace Mobility
Facts at a glance
Client industry:
Aerospace and defense
Size of company:
18,800 employees
Challenge:
A top 10 federal systems integrator was up to recompete for a contract with the United States DHS. It needed a partner with extensive Apple support capabilities.
Solution:
- Scalable Apple professional services for executive-level leadership
- Commercial sector support best practices
Results:
- Newly enhanced enablement capabilities
- Maximized Apple investments
- Instant VIP-level service at rapid scale for end-user continuity
- $262.3 million contract with the DHS with four one-year renewal options
Solution area:
Connected Workforce
A top 10 federal systems integrator was up for a contract renewal with the Department of Homeland Security (DHS). The competition was stacked and the current contract holder needed to bolster its capabilities.
The organization evaluated its team of existing service providers and approached Insight to help fill in the gaps. When Insight Public Sector partnered in presentations and proposals to the DHS, it became apparent that Insight’s established Apple partnership and capabilities were of interest.
Specifically, a team of 10,500, mostly in leadership and research and development at the DHS were lacking in scalable Apple support.
Depth and breadth of support stands out
It wasn’t long after the proposals and presentations were well-received that the renewal contract was won. And in August 2019, the federal systems integrator secured the $262.3 million blanket purchase agreement with four one-year renewal options.
Paving the way for winning performance
Insight Public Sector will be added to a team of well-established service providers employed by the federal systems integrator, to harmoniously lay the foundation for limitless user adoption and influence future contract renewals.
We’ll provide Level 1–3 Apple professional services support, including basic help desk services, escalated end-user support and complex technical services support for LAN, engineering, disaster recovery and surges, and field support for Apple users among the 10,500 employees working within the DHS headquarters service division.
The partnership is so valuable because Insight adds end-to-end competencies that are unique to the public sector. This includes simplifying the integration of Mac® devices into a Windows® 10 ecosystem, utilizing global procurement capabilities, streamlining deployment, lifecycle support, security, compliance and more. Insight also possesses application development and modernization services for further digital innovation.
The end users at the Department of Homeland Security will experience a new level of accessibility to Apple support that has previously been unmatched. The newfound performance and innovation will contribute to securing and retaining the most talented workforce possible. And the optimization of Apple investments will ultimately drive cost savings and create efficiencies.
