Glossary What is a Systems Integrator?
By null / 1 Jan 2023 / Topics: Digital transformation IT optimization Change and training
A systems integrator transforms an organization by optimizing the client’s disparate hardware and software subsystems into a comprehensive IT solution. This alignment simplifies the client’s technology environment and can increase revenue, create operational efficiencies, manage cost and improve client experiences. While a systems integrator may have preferred products, their approach is inherently vendor agnostic.
Once a company chooses a systems integrator, the first step in the integration process is to assess the business’s needs and define the requirements for their transformation project. With this foundation, the systems integrator then develops and executes an integration plan. After implementation, they continue to test and improve the system, and some systems integrators provide maintenance as well.
An end-to-end partner
The distinguishing characteristic of a systems integrator is its comprehensive suite of solutions, services and capabilities. Digital transformation projects involve a multitude of interconnected technical resources that could require multiple vendors. But a systems integrator is equipped to address each component — helping to consolidate vendors in the process
A well-equipped solutions integrator can handle many aspects of your technology strategy, including:
- Purchasing technology solutions and e-procurement
- Deploying intelligent edge technology
- Leveraging data and Artificial Intelligence (AI)
- Modernizing internal and client-facing applications
- Infrastructure modernization
- Workplace modernization to support hybrid workplaces
- Security and network design and management
Business outcomes
When choosing a systems integrator, it’s important to have a clear understanding of the direct business outcomes you’re seeking to achieve.
A systems integrator can help address and improve:
How a systems integrator can help
Organizations can achieve increased productivity, efficient decision-making, and cost-effectiveness by working with Solution Integrators (SI).
Various methods can be used to connect systems, including application programming interfaces, middleware, webhooks and electronic data interchange.
Examples of systems integration include:
- Connecting a Customer Relationship Management (CRM) platform to a warehouse or transportation management system
- Creating a holistic view of accounting, inventory management, planning and CRM systems
- Integrating modern applications
- Updating legacy systems
- Connecting a purchasing system with a supplier
