Infographic 4 Technology Trends Shaping the Restaurant Industry
COVID-19 permanently altered the restaurant landscape.
By Insight Editor / 9 Mar 2022 / Topics: Digital transformation Customer experience
By Insight Editor / 9 Mar 2022 / Topics: Digital transformation Customer experience
As restrictions ease, restaurants are once again opening their doors for full operations — but many changes brought about by pandemic are here to stay. Explore four key trends that will define the modern dining experience.
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With restrictions in place, delivery increased, QR codes made a comeback and curbside pickup became the new normal. The pandemic also initiated major labor concerns:
It’s time to embrace technology in the restaurant world. Here are four trends to watch in 2022.
Touchless options are taking the industry by storm — even in fine dining.
Via QR codes or self-serve tablets, diners have full access to a menu as soon as they’re seated.
At their convenience, customers can —
Contactless technology offers:
By automating processes, you’ll save money, eliminate waste and reduce unnecessary employee pressure.
Automation can take many forms:
Tap into a new level of engagement and optimization with AI.
Facial-recognition kiosks that recall preferences, voice ordering capabilities through Alexa or Google Home, optimized employee scheduling — the possibilities are endless.
Benefits of AI include:
In a world built on algorithms, modern consumers have heightened expectations for their food experience.
With curated customer data, you’ll:
Insight has a host of experts ready to help you navigate these IT trends. We’ll help upgrade your hardware, manage multiple platforms, optimize security and more.
Sources:
1 Kaplan, J. Hoff, A. (2022, January 4). A record-high 1 million restaurant and hotel workers quit in November — and it shows the labor shortage might really be a wage shortage. Business Insider.
2 Lightspeed. (2021). Global State of the Hospitality Industry Report.
3 Square. (2021, December 8). The Future of Restaurants Report: 2022 Edition
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